Your personal information will not be shared or disclosed to any party other than what is outlined in this Policy, nor will it be used for any other purpose than what it was originally intended.
What Information We Collect and How We Collect It
Date of birth
Mailing and street address
Health fund details
Medicare card number
Occupation and employer
Lifestyle and hobbies
Bank and credit card details
Details of products you have purchased both online and in person from our clinics; and
Any information that relates to you, that you provide to us directly through our website, email, written letters and phone conversations.
We collect your personal information directly from you through the following methods:
New patient form
Purchase over-the-counter or online products
Online enquiry through our website
Enquiry or complaint
Incoming call list; and
Enter a competition
We may also collect personal information from third parties, such as:
Third party government agencies (like the Department of Veteran Affairs and Medicare)
Private health insurers
Solicitors, lawyers and worker’s compensation companies; and
Medical professionals (such as general practitioners, allied health professionals, specialists etc).
Collecting, Keeping, Using and Disclosing Your Information
We collect personal information that is necessary to provide you with the best possible health care, as well as to maintain a high level of quality customer service. Further purposes for us in collecting personal information include:
Administrative purpose in running our clinics
Accreditation and quality assurance activities to improve individual and community health care and practice management
Direct Marketing purposes, mail and email reminders
For the purposes of research and statistical analysis. only where de-identified information is used
To comply with any legislative or regulatory requirements
Sending communication to you about our products and services
Advise you if a clinic will be closing down, merging or relocating
Contact you in the event we have received a special order
Update your records and keep your contact details current
The Healthia Group may use personal information for the following purposes:
Provide patient and clients with products and services
Respond to enquiries and online orders
To improve our products and services
Develop and improve our website
Direct marketing purposes, mail and email reminders
Remind patients of upcoming appointments in the form of phone call, SMS or email
Advise of upcoming promotions, specials and sales
Advise clients and prospective clientele of meetings
Inform a patient or client they have won a competition
To disclose to others involved in your health care, including health care providers outside the Healthia Group.
To transfer your records on the sale of a clinic at which you have been treated
Respond to complaints and compliments you have made
Keeping Your Information Safe
We take appropriate security measures to keep your personal information protected, managed confidentially and securely and destroyed appropriately when no longer required. We will monitor and implement appropriate technical advances or management processes to safeguard personal information.
A confidentiality agreement is entered into by all employees, contractors and agents at the time of their employment or engagement with us protecting the privacy of individuals. We view unauthorised disclosure as a serious breach of misconduct by our employees, contractors and agents. If the disclosure of personal information is breached disciplinary or legal action will be taken.
We endeavour to keep your information relevant, accurate, complete and up to date. When you arrive for an appointment the receptionist at your clinic may request confirmation that your details have not changed. If you require your personal information to be updated please contact your clinic.
Patients and clients can request to have copies of their personal information, clinical notes, images and reports sent to them or a third party by contacting one of our centres to obtain a Release of Personal Information Consent Form. Your personal information will not be released unless a consent form has been signed, received and processed by the privacy.We will only disclose personal information in accordance with the Privacy Act. This means that personal information may be disclosed:
For the purposes and uses for which we have advised that we are collecting it, and for related purposes that you would reasonably expect
Where we have the consent by you to do so
As required by law, or
Under other circumstances where permitted under the Act.
[We do not disclose your personal information to recipients located overseas.]
Complaints regarding a breach of your privacy
If you wish to make a complaint about how we have handled your personal information, you can communicate your concerns in writing on the contact details provided below. Your complaint will be investigated, and you will receive a written response to your complaint. If you are not satisfied with the response you may lodge a privacy complaint with the Office of the Australian Information Commissioner.
If you have any questions or comments about the management of your personal information, would like to correct your personal information, wish to opt out of receiving information from us or wish to make a complaint about a breach of the Privacy Act, we can be contacted through:
PO Box 336
Wilston QLD 4051
T: (07) 3180 4900